We want you to love what you ordered from Nkaiso Clothing, but if for any reason you’re not entirely satisfied with your purchase, we’re here to help with our return policy.
Free Returns Within 72 Hours
We offer free returns on all eligible items within 72 hours of delivery. If 72 hours have gone by since your purchase was delivered, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return within 72 hours, your item must be unused, in the same condition that you received it, and in its original packaging.
Initiating a Return
To initiate a return within the 72-hour window, please contact our customer service team at orders@nkaisoclothing.com or call us at +234-807-251-1182 with your order number and details about the product you would like to return. We will respond promptly and guide you through the return process.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If your return is approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same item, please contact us within the 72-hour return window.
Returns after 72 hours
If you return your product after 72 hours, you will be responsible for paying for your shipping costs. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
If you are shipping an item, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
By shopping with Nkaiso Clothing, you agree to abide by our return policy.
If you have any questions or concerns regarding our return policy, please don’t hesitate to contact us.
Thank you for shopping with Nkaiso Clothing!